FAQs

Ordering

Please email customer support at hello@mrsteak.com with the requested changes. As long as your order has not shipped, we are happy to make changes.

This depends on the day of the week your order is placed and the shipping method you select. Generally speaking, orders ship the day after they are placed if the shipping method permits. Please view our full shipping policies here for more information.

Please email our customer service team at hello@mrsteak.com and they will be happy to help you place your order or answer any questions you may have.

SHIPPING

You will receive an email with your tracking number once your order ships. If for any reason you don't see your tracking number please contact customer support at hello@mrsteak.com. You can also see detailed tracking information through the Route shipping app.

Orders over $175 ship free! Orders under $175 are a flat fee of $10. We also offer 2 day express shipping for $69 and 1 day express for $99. We also run free shipping promotions periodically

Yes, please place your order online and then email hello@mrsteak.com with your preferred ship date.

Products

Each steak is individually vacuum sealed and frozen to lock in freshness. Meats are shipped in our biodegradable corn-based cooler.

Your order should arrive at least partially frozen. If it is partially frozen, you can safely store in the freezer for up to 6 months. If the product arrives cool to the touch, but thawed, it is still safe! Per USDA guidelines, if meat is kept at 40 degrees (refrigerator temperature) or cooler, you can safely store in the refrigerator for 2 weeks once thawed.

All of our USDA Prime meats are sourced from cattle pasture raised on local ranches within 250 miles of Omaha, Nebraska – a region known as the “Napa Valley of Beef.” Our Natural American Wagyu is raised on family farms across America. Our Japanese Wagyu is raised on the island of Kyushu in the Miyazaki prefecture of Japan.

We recommend placing your frozen meat sealed in its packaging in the refrigerator for 2 days to let it slowly thaw. Then remove package from the refrigerator, remove packaging, and allow your meat to get to room temperature on the counter for a couple hours before cooking.


For the best flavor, texture and dining experience we do not recommend refreezing steaks that have been fully thawed.

Wet aging is a technique where cuts of beef are vacuum-sealed and allowed to rest in temperature controlled refrigeration for a minimum of 28 days. Natural enzymes tenderize the beef and allow deeper flavors to develop.

Gifts

No, we do not include the price of the products in the box and your gift recipient will not see the price.

Our USDA Prime and Wagyu makes for an excellent gift for the foodie or grill master in your life. You can select from one of our preconfigured gift boxes, build your own gift box or send a gift card.

Subscriptions

We offer completed flexibility with our subscriptions. You select what you want to receive and how often and we take care of the rest. All subscribed products are 10% off.

Grills

For all grill questions, email mrsteak@custhelp.com
or call 833.MRSTEAK.