RETURN AND CANCELLATION POLICY
- Returns and Refunds: Since we are shipping perishable goods we are not able to accept returns. If you are not completely satisfied with your purchase please email our customer service team at hel[email protected] or call tollfree 833.MRSTEAK within one week of receipt. We will be happy to review your order and determine the best resolution, which may include replacement of your order, credit on your next box, or partial/full refund.
- If your order is returned to us due to an incorrect address, your box will have to be discarded due to the perishable nature of its contents and you will not be refunded.
- Courier Damaged Delivery: If there is any issue with your box due to the courier, including damage or late delivery which warrants it unusable we will file a claim and replace your box. Please contact customer service within one week of receipt.
- Subscriptions: Mr. Steak offers various subscription options to its customers for the recurring delivery of our products. When you purchase a subscription you acknowledge and consent that we can charge you on a bi-monthly, monthly, or every other month basis depending on your selected plan. We will continue to charge your card on file and ship boxes to the address you provided as long as the subscription is active.
- Cancellation Policy: You can cancel your subscription at any time. You are liable for any orders placed before your cancellation. If you decide to cancel your subscription after your box for the current month has been processed or after your one-time purchase has processed, you are liable for the purchase and your subscription will be cancelled for the following month and you will be liable for the current charge.
- Billing and Payments: By providing a credit card or other payment method you warrant and represent that you are authorized to use this designated payment method and you authorize us to charge your payment method for your one-time purchase, recurring subscription, or other purchase. You are responsible to pay all charges for all applicable orders.